Refund & Cancellation Policy

This policy applies to bulk orders, wedding orders, corporate gifting orders, and franchise-related agreements placed directly with Ajanta Sweets N’ Bakes through our contact form, WhatsApp, or telephone. It does not apply to purchases made via Swiggy, Zomato, or Amazon — those are governed by their respective refund and cancellation policies.

1. Order Confirmation and Advance Payment

For all direct/offline bulk orders (weddings, corporate, events, franchise), an order is considered confirmed only when:

• You have agreed to the final quantity, product list, and pricing with our team, and
• An advance payment or token amount has been paid (if applicable), as mutually agreed

Submitting the contact form on our website does not constitute a confirmed order or payment obligation.

2. Cancellation by Customer

If you need to cancel a confirmed direct order, please contact us as early as possible:

• More than 5 days before the delivery date: Full advance refund (minus any customisation or packaging costs already incurred). We will process the refund within 7 business days.
• 3 to 5 days before the delivery date: 50% of the advance amount will be refunded. The remaining 50% is retained to cover ingredients and preparation already underway.
• Less than 3 days before the delivery date: No refund can be provided, as production will have already started. We may offer a credit towards a future order at our discretion.

3. Cancellation of Counter / Walk-In Purchases

For purchases made at our store counters, refunds are generally not provided for perishable food items once they have been handed over. If there is a quality issue or the product delivered is not what was ordered, please speak to the outlet manager immediately at the time of purchase.

4. Refund for Quality Issues

If you receive a bulk order that has a verifiable quality problem — such as incorrect items, wrong quantities, or a hygiene concern — please contact us within 24 hours of delivery:

• Share a photograph or description of the issue
• We will investigate and, where the fault is ours, offer a replacement, partial refund, or full refund as appropriate
• Refunds for quality issues are processed within 7–10 business days

5. Non-Refundable Cases

The following are not eligible for refund:

• Customised packaging, printing, or branding already completed
• Fresh mithai returned after delivery without a quality issue
• Cancellations made with less than 3 days’ notice (as described above)
• Delivery delays caused by events outside our control (natural events, transport disruptions, address errors by the customer)
• Taste or personal preference concerns for perishable food products

6. Online Orders (Swiggy / Zomato / Amazon)

For orders placed through Swiggy, Zomato, or Amazon, cancellations and refunds are handled entirely by those platforms. Please use their respective apps or customer support for any issues.

7. How to Request a Refund or Cancellation

8. Dispute Resolution

We genuinely want every customer to be happy. If you are not satisfied with how a refund or cancellation has been handled, please escalate by emailing indusajanta@gmail.com with the subject line “Grievance — Refund”. We will review the matter within 15 days and provide a final resolution.